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7/1/2004

Qwests Colo. customers to see credit on August bills

The Associated Press

DENVER Qwest Communications will refund $2.27 million to Colorado customers after it failed to meet customer-service standards in 2003, regulators said Wednesday.
The refund, equal to $1.05 for each business and residential customer, will appear as a credit on bills beginning Aug. 1.
Most of the penalty, about $2 million, was assessed because Qwest did not clear out-of-service reports within 24 hours as required, Public Utilities Commission spokesman Terry Bote said.
The telecommunications company also partially missed requirements on the speed of answering calls to its business offices and network call completions.
Based on an agreement reached with Qwest in 1998, the utilities commission can fine the company up to $15 million a year for missing customer-service standards.
Qwest refunded $7.4 million for 1999, $11.2 million for 2000, $4.1 million for 2001 and $2.1 million for 2002.
Based in Denver, Qwest Communications International Inc. provides telecommunications services in a 14-state region primarily in the West.